Ambitions

To speed up the rollout of responsible insurance solutions for retail banking network customers by capitalizing on the investments already made.  

  • Speed up the pace of growth in property & casualty and personal protection insurance with the Banque Populaire and Caisse d’Epargne retail banking networks; continue to roll out innovative offerings in life and health insurance and speed up growth in the small businesses market, in non-life insurance (automotive, comprehensive home insurance, and health care) and personal insurance (retirement and provident insurance),
  • Place general funds on a more ambitious trajectory than the Paris Agreement and promote unit-linked socially responsible investment (SRI) funds. Align the allocation of general funds with a +2°C trajectory by 2024 and +1.5°C by 2030 and develop a more responsible claims management system,
  • Continue to invest in the best customer experience and efficiency; offer customer and advisor pathways that meet the highest standards building, in particular, on the potential of data and digital technology.

2024 OBJECTIVES

Net banking income: 2021-24 average annual growth rate of approximately 6%

Equipment rate: P&C and personal protection insurance (individuals) : 35%

Growth in professional P&C contracts : +50%

Percentage of unit-linked products in gross life insurance inflows : 40%

Combined P&C ratio : < 94%

NPS for the P&C customer relationship platform : >40

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